PRIMARY OBJECTIVE OF POSITION:  This position serves as the first point of contact for customers and plays an important role in providing excellent customer service, processing requests, maintaining records, and supporting daily office operations.

This temporary position is expected to assist with immediate operational needs; however, depending on organizational needs, funding, and employee performance, there may be an opportunity for consideration for future permanent employment.

ESSENTIAL FUNCTIONS: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required.  The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

ESSENTIAL DUTIES AND RESPONSIBILITES:

The following duties are representative of the position and are not intended to be all-inclusive.

Customer Service

• Answer incoming telephone calls professionally and courteously.
• Assist customers by answering questions, receiving service requests, and directing inquiries to appropriate staff.
• Welcome visitors and provide assistance at the front counter.
• Maintain a positive and professional customer service experience.

Administrative Support

• Create and process work orders using Tyler Technologies software.
• Create purchase orders and assist with routine administrative documentation.
• Enter data accurately into computer systems.
• Scan, copy, file, and organize documents.
• Maintain electronic and paper records.
• Monitor and clear daily office logs and pending customer requests.
• Assist with correspondence, reports, and general office support.

Office Operations

• Operate standard office equipment including computers, printers, scanners, copiers, and multi-line telephone systems.
• Assist staff with scheduling, document preparation, and other administrative tasks.
• Maintain confidentiality of customer and City information.
• Perform other duties as assigned.

Future Training Opportunities

Depending upon departmental needs and the duration of employment, additional training may include:

• Aclara Metering Software
• Tyler Utility Billing Software
• Payroll processing assistance
• Regulatory and compliance reporting
• Additional administrative and accounting support

PHYSICAL DEMANDS:  Position requires limited movement and for the most part is a sedentary position which involves sitting most of the time, but may involve walking or standing for brief periods of time; duties are usually performed in surroundings where undesirable physical conditions and hazards are minor and controllable with the proper safety equipment to prevent injury. Work Environment:  Work is primarily in a professional office environment with frequent interaction with the public.  This position requires regular use of computers, telephones, printers, scanners and other office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to occasionally lift and carry 25 pounds and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Must be able to see in low or bright lights and distinguish between colors.
• Must be able to hear clearly, speak clearly and write clearly.
• Ability to read, understand, and interpret written material and reports.
• Ability to perform math skills, such as addition, subtraction, multiplication and division.
• Constant usage of fingers and both hands.
• Works involves sitting or standing 60% of the time and walking and standing while performing various tasks 20% of the time.
• Occasionally stoops, kneels, crouches, bends, climbs, including reaching overhead.

SUPERVISION – RESPONSIBILITY FOR WORK OF OTHERS:  None.

LICENSE AND CERTIFICATION REQUIREMENTS:  Possession of a valid Colorado Driver’s license.  

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:  High School diploma or equivalent. 

·         Previous office, administrative, customer service, or clerical experience preferred.

·         Municipal government or utility office experience is desirable but not required.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

Core Competencies:  Every City staff member must possess or work to attain the following five core competencies:  Communication, Interpersonal Relations, Customer Service, Accountability and Dependability, Job Knowledge and Supervision and Performance Management (only if applicable to the position).

1. Proficiency with Microsoft Office (Word, Excel, Outlook).
2. Fast and accurate typing and data entry skills.
3. Experience operating common office equipment.
4. Strong organizational and time management skills.
5. Ability to prioritize multiple tasks in a fast-paced environment.
6. Excellent verbal and written communication skills.
7. Strong customer service skills with a friendly, professional demeanor.
8. Ability to maintain confidentiality.
9. Ability to learn new software applications and office procedures quickly.
10. Ability to work independently while also functioning effectively as part of a team.

 

Notice Regarding Medical and/or Recreational Marijuana Use:  Because the possession and use of marijuana whether for medical use or otherwise, constitutes a federal offense and because the City of Lamar is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting the use of marijuana.  The fact that state law recognizes medical marijuana as a prescribed or otherwise permitted, medication does not alter or otherwise change the policy.

THE CITY OF LAMAR PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.