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Job Opening: Office Clerk - Utility Customer Service Representative (Full-time)

Job Location:  Water Department at Public Works

Accountable to: Director of Public Works

FLSA STATUS:   Non-Exempt 

Overview:  Applications are being accepted for a full-time Administrative Assistant/Office Clerk for the Water Department at Lamar Public Works Department. This full-time position provides administrative support to the Public Works Department which includes Water and Wastewater. Must be able to perform more complex administrative support functions for the department or supervisor.  This position provides excellent customer service and answers questions from the general public.    Requirements:  High School diploma or equivalent and one year of administrative support and/or customer service experience in a public works department.  Starting pay: $18.72.  Anticipated Start Date:  July 2025  Apply at www.ci.lamar.co.us/employment or call City of Lamar Human Resources at (719) 336-1366 for more information.

Full Job Description: 

PRIMARY OBJECTIVE OF POSITION:  Under general supervision, provides water/wastewater/trash removal customer services to the City’s general public.

ESSENTIAL FUNCTIONS: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required.  The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

MAJOR AREAS OF ACCOUNTABILITY AND PERFORMANCE:

Responds to and processes customer complaints, service connects/disconnects, water, wastewater and/or trash issues; creates orders for the connect/disconnect of water and/or trash services;  performs all necessary actions for meter reading, including the Easy Route radio read system, connect radio read system and the remaining walking route; completes and maintains all records for water and wastewater sampling, testing and monitoring in compliance with local, state and federal regulations; will be well informed on the Safe Drinking Water Act and augmentation plans; obtains price quotes; prepares purchase orders and materials orders; prepares handheld and laptop equipment for automated water meter reading; reviews reports of completed routes; prepares minutes and meeting notices for the Water Board and the Airport Board. May act as City representative, in the absence of Water/Wastewater Director, to area and state governmental authorities and other boards and commissions in relation to water and wastewater. 

Prepares various reports; operates radio read handheld equipment and a two-way radio; operates personal computer and/or laptop computer with various software applications.  Supports the relationship between the City of Lamar and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains absolute confidentiality of work-related issues and City information; performs other duties as assigned.

This position also is responsible for vehicle and fuel allocations.  Responsible for tracking vehicle maintenance on all city-wide vehicles.  Prepares general reports for all Public Works departments (i.e. Streets, Sanitation, Water, Engineering) and interfaces with the City Billing Department, the City Treasurer and other City departments as it relates to water, wastewater and vehicle maintenance services.

PHYSICAL DEMANDSPosition requires a performance of a multitude of movements involving moderate physical efforts. Work requires occasional contact with undesirable physical conditions and the use of proper safety equipment and procedures to prevent injuries. Must have adequate mobility to move from one job site to another, which may be over uneven and rough terrain, ditches and manholes, inspection ports and confined spaces.

  • Must be able to exert 50 to 100 pounds of force occasionally, and/or 25 to 50 pound of force frequently, and/or 10 to 20 pounds of force to move objects. 
  • Must be able to see, speak and hear clearly
  • Must be able to effectively communicate with all levels of employees and citizens.
  • Must be able to read, write and perform essential math skills needed for job performance.
  • Must be able to utilize a computer and various software programs.

SUPERVISION – RESPONSIBILITY FOR WORK OF OTHERS:  None

Education, Training and Experience Guidelines:  High school diploma or equivalent and one year of experience in water/wastewater customer service; OR an equivalent combination of education, training and experience.

LICENSE AND CERTIFICATION REQUIREMENTS:  Possession of a valid Colorado State Operator’s License is required.  

Necessary Knowledge, Skills and Abilities:

Core Competencies:  Every City staff member must possess or work to attain the following five core competencies:  Communication, Interpersonal Relations, Customer Service, Accountability and Dependability, Job Knowledge and Supervision and Performance Management (only if applicable to the position).

  • Knowledge of City Policies and Procedures.
  • Ability to assess, analyze, identify and implement solutions to complex problems.
  • Knowledge of water rights and local ditch companies.
  • Ability to communicate effectively, both in writing and verbally.
  • Knowledge of current utility local, state and federal laws and regulations
  • Reads and operates testing equipment and records figures rapidly and accurately.
  • Prepares detailed reports
  • Knowledge of SCADA and communications systems
  • Maintain records of Water Board and Airport Board meetings.
  • Handles citizen’s complaints properly, effectively and tactfully.
  • Establishing and maintaining effective working relationships with other City staff, engineers, vendors, state agencies and the general public.

Notice Regarding Medical and/or Recreational Marijuana Use:  Because the possession and use of marijuana whether for medical use or otherwise, constitutes a federal offense and because the City of Lamar is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting the use of marijuana.  The fact that state law recognizes medical marijuana as a prescribed or otherwise permitted, medication does not alter or otherwise change the policy.

THE CITY OF LAMAR PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.